Shared Service Centers (SSC) and Captive Offshore Centers have proven their ability to centralize and normalize operations, increase processing efficiency, improve service levels, and garner cost savings. However, many SSCs have exhausted the benefits available from these strategies and are today looking for new ways to deliver sustainable and ongoing value-add.
Today, the effective SSC and Captive Center must be ready to act as an innovative business partner. Meeting these demands requires these organizations to direct capital and focus into globalization, process re-engineering, best practice optimization, analytics, and ongoing innovation. Given the vision, investment, and specialized skill sets required to achieve this, many companies are choosing to partner with an outsourcing provider from the start.
VGGlobal’s offerings in the SSC operations solutions can help the client achieve the following –
- Established processing centers High-end talent and skill sets
- Low annual attrition rate
- Established recruiting, training, and employee management.
- Multiple work shifts – Capabilities for round the clock processing.
- Flexible, variable cost structure.
- Continuously introduce innovations, best practices, and enabling technologies, to deliver ongoing value-add.
- Risk management and regulatory compliance focus.
By augmenting the SSC concept with outsourcing, a new model emerges which can deliver the ongoing value-add and ROI required by the business. These benefits, together with the savings in cost, time, and risk, make outsourcing a smart alternative to the Captive SSC model.).
